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Privacy Policy

Valour Holdings Ltd
Last updated: [insert date]

Valour Holdings Ltd (“Valour Holdings”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.valourholdings.co.uk, contact us, or engage with our services.

1. Who We Are

Valour Holdings Ltd is a UK-based company operating in the energy efficiency, renewable energy, and related lead-generation sectors.

Data Controller:
Valour Holdings Ltd
Website: www.valourholdings.co.uk
Email: [insert contact email]

2. What Data We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

  • Full name

  • Address (including postcode)

  • Email address

  • Telephone number

  • Property details (e.g. heating type, ownership status)

  • Any information you submit via forms, surveys, phone calls, emails, or messaging platforms

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Cookies and tracking data

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and requests

  • Assess eligibility for energy efficiency, solar, or related services

  • Arrange surveys, assessments, or appointments

  • Pass relevant information to trusted installer or service partners (with lawful basis)

  • Improve our website and services

  • Send service-related communications

  • Comply with legal and regulatory obligations

4. Lawful Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

  • Consent – where you have actively agreed (e.g. submitting a form)

  • Contract – where processing is necessary to deliver a service

  • Legitimate Interests – for business operations, lead handling, and service improvement

  • Legal Obligation – where required by law or regulation

You may withdraw consent at any time.

5. Sharing Your Data

We may share your data with:

  • Approved installer partners

  • Surveyors or technical assessors

  • CRM, marketing, and communications platforms

  • Regulatory or legal authorities (if required)

All third parties are required to handle your data securely and in compliance with UK GDPR.

We do not sell your personal data.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies to:

  • Improve website performance

  • Analyse traffic and user behaviour

  • Support marketing and advertising campaigns

You can manage or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy (if applicable).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

9. Data Security

We take appropriate technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

However, no online system is completely secure, and data transmission is at your own risk.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

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